Professional experiences
Sales direction
Fournitures et plus , Lubumbashi - Temporary contract
From January 2024 to Today
- Lead and optimize sales, technical, design, and logistics teams to enhance performance and meet sales goals.
- Develop pricing strategies and negotiate major client quotations to secure high-value deals.
- Manage inventory with a focus on stock control, item replacement, and showroom presentation.
- Conduct financial analyses including asset evaluation and depreciation to maintain sound financial practices.
- Analyze financial performance and operational reports to guide strategic decision-making.
- Enhance logistics and delivery operations to boost efficiency and reduce costs.
- Implement sales development strategies for product line expansion and revenue growth.
Relationship manager / market analyst
GoDo , Beirut
From November 2022 to October 2023
- Performed market analysis and applied risk management strategies to support trading decisions.
- Delivered strategic insights on global economic trends and financial news to inform client choices.
- Organized and led seminars and webinars to educate and engage clients.
- Authored an educational eBook on market trends and financial strategies to aid client learning.
- Analyzed financial ratios and metrics to guide strategic decisions and enhance business outcomes.
Head of customer care unit
Connexions Services , Beirut
From May 2017 to October 2022
- Developed and implemented policies to improve customer service quality and efficiency.
- Set and monitored performance metrics for customer service teams to drive continuous improvement.
- Liaised between customer service and other departments to address and resolve issues effectively.
- Managed customer relations during financial crises, devising alternative strategies to meet client needs.
- Coordinated the successful collection of over USD 200K from residential and corporate clients.
Degree
Languages
Arabe - Langue maternelle
Anglais - Courant
Français - Courant