Expériences professionnelles
Hospitality services trainee
Philip Morris International , Lausanne - Stage
De Juillet 2019 à Janvier 2020
Handling Sustainability Projects
Collecting Feedbacks from around 500 customers
Monitor monthly Key Performance Indicators for the internal restaurants and coffee corners in the 14 floors of the company
Organizing and preparing various social and business events in different areas and sites
Supporting clients to any technical issues with the conference and meeting room scheduling software
Issuing and approving designs to be sent from the communication department internally
F&b service trainee
Business & Hospitality Management School of Lucerne , Lucerne - Job étudiant
De Novembre 2018 à Janvier 2019
Preparing Food & drink sections in the cafeteria before the customers arrive
Setting up tables and menus for the customers
Greet the customers and answer their questions about menu items and specialities
Take food and drink orders from customers
Relay customers' orders to other kitchen staff
Guest Service techniques and team work
Service mise en place, hygiene rules and station closure
Procurement specialist
Roadster Diner - CDI
De Novembre 2014 à Novembre 2018
Maintain relation with the top vendors and negotiate pricing
Monitor stock levels, place orders as needed, and follow up
Communicate issues sent from any branch to the supplier concerned
Meeting with new vendors for new deals
Review quality of purchased products
Schedule visits to the vendors warehouses with the food safety department
Assist the Marketing team with any preparation of events or launching of new menus
Control the Printing House and printing materials for deliveries along with the designs of each products
Operations & customer service trainee
Bank of Beirut and Arab Countries , Beirut - Stage
De Juin 2013 à Août 2013
Assist Customers with their banking needs
Help and provide exceptional customer service
Process deposits, withdrawals and other banking transactions for a high volume of customers
Provide operational support such as information and instructions for using a new service
Formations complémentaires
Bachelor of Business Administration
Saint Joseph University of Beirut - FGM - Business Administration
2011 à 2014
Master in Research Management
Saint Joseph University of Beirut - FGM - Management
2014 à 2016
Masters of Science in International Business & Hospitality Management
Business & Hospitality Management School of Lucerne - Business & Hospitality
2018 à 2020
Parcours officiels
Langues
Arabe - Langue maternelle
Français - Courant
Anglais - Courant
Allemand - Notions