Expérience professionnelle
Helpdesk officer
Bancassurance , Beyrouth - CDI
De Juin 2026 à Aujourd'hui
- Handling complaints and escalated issues with the different department it involves
- Guiding bank agents through insurance products characteristics to promote them and assisting agents with the insurance history of clients on the spot.
- Updating customer databases via the system Insurance Management System (IMS)
- Verifying customer information and ensuring compliance with company policies
- Troubleshooting basic issues related to the insurance portal.
Formation complémentaire
Master en gestion et management
Université Saint Joseph de Beyrouth et IAE Tours - marketing
2024 à 2026
Double diploma with IAE Tours France
Parcours officiels
Langues
Français - Courant
Anglais - Courant
Arabe - Langue maternelle
Compétences
Centres d'intérêt
- La musique et la lecture
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